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jojo9921's avatar
jojo9921
Copper Contributor
Apr 10, 2023

Opened Excel files only displays on half of the app window

Hi all,

My IT team and I have spoken with several users having an issue with the Teams desktop app.  I spoke with a user who would try to open up an Excel workbook from their office's team's file directory and the Excel screen would only occupy 60% of the screen, as what looks like the middle pane you would normally see in the Teams menu would show up on the left side completely blank.  For each user we spoke to, updating/uninstalling/reinstalling, as well as deleting the Teams folder from AppData has not resolved the issue. Our only workaround is right-clicking Excel from the sidebar > Pop out app, so that they can properly work from a separate window.  Is this a bug or are there some settings we may need to tweak?

 

files
microsoft teams
User Interface

2 Replies

    • jojo9921's avatar
      jojo9921
      Copper Contributor
      Apr 12, 2023

      Has-MI think we may have found the solution.  When we deleted the Teams folder, I noticed that there was still another Teams folder inside AppData\Roaming.  So we made sure, after uninstalling, to delete both "C:\Users\<username>\AppData\Roaming\Teams" and "C:\Users\<username>\AppData\Roaming\Microsoft\Teams."  Then we redownload the installer from the Teams website (teams.microsoft.com) and the issue goes away as soon as they sign in.  This has worked for at least 3 of the 4 cases (haven't spoken to the 4th myself to test it out) we've spoken to this week.  Please let me know if it works for you guys, too!