Forum Discussion
altoncrooks
Nov 02, 2023Copper Contributor
One Teams meeting invited by two of my emails. Cannot open teams
I am in a weekly teams meeting. The organizer has my old email and sends the invitation to both my new and old email. I am using a Fire Tablet to try and open the meeting. when I try to open the meeting, Teams will not open. It will usually crash. Today it crashed and flickered suddenly. Then I shut it down to try again. It started to spool and just said switching and never opened. Is the fact that the invitation is being sent to two of my emails confusing teams and making it not open? Sometimes it works and sometimes it does not. Should I tell the organizer to erase my old email and just send it to the new email?
- Deleted
Hello altoncrooks
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
I understand that you have a teams meeting invited to two of your emails however anytime you want to open the meeting in Teams, it won't open and it usually crashes. you also want to tell the organizer to erase your old email and just send it to the new email.
Please note, the fact that the invitation is being sent to two of your emails is not an issue, kindly try the below action plan and revert with an update.please kindly check updates for OS and drivers, especially audio/video/graph driver. I think you can open Run app on Windows and type sfc /scannow, this method use sfc.exe tool to check Windows protected system files: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Then try to clear Teams app caches:
Windows:
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Close Outlook and other apps that have integrated features with Teams, go to File Explorer and type %appdata%\Microsoft\teams. Then delete the following files. You can move the files to another place to avoid the data loss:
· In Application Cache -> Cache folder, delete all files in it.
· In Blob_storage folder, delete all files.
· In Cache folder, delete all files.
· In databases folder, delete all files.
· In GPUCache folder, delete all files.
· In IndexedDB folder, delete the .db file.
· In Local Storage folder, delete all files.
· In tmp folder, delete all files.
· Delete the file “settings".
Mac:
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1. Quit Microsoft Teams.
2. Delete files in following folders.
“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”
“~/Library/Application Support/Microsoft/Teams/blob_storage”
“~/Library/Application Support/Microsoft/Teams/Cache”
“~/Library/Application Support/Microsoft/Teams/databases”
“~/Library/Application Support/Microsoft/Teams/GPUCache”
“~/Library/Application Support/Microsoft/Teams/IndexedDB”
“~/Library/Application Support/Microsoft/Teams/Local Storage”
“~/Library/Application Support/Microsoft/Teams/tmp”
3. Restart Microsoft Teams.
If issue continues to happen, you may try to reinstall Teams app for test.
Please kindly sign in Teams Web app to see if you can join meetings and whether have any issue.
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- altoncrooksCopper ContributorThank you for your lightning fast reply. I am using an Amazon Fire Tablet to facilitate my Teams Meeting. Do you have a procedure that would work on an Amazon Fire Tablet?
- Deleted
Helloaltoncrooks
Please try un-installing teams and installing a fresh one on the Amazon Fire Tablet and also ensure that the firmware version of the device is up to date.
If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Appreciate your Kudos! Proud to contribute! 🙂