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dro-aim's avatar
dro-aim
Copper Contributor
Jul 24, 2020
Solved

Numbers don't display in incoming calls

Hello,   We have an issue during an incoming call, before we accept the call we see the notification but we don't have the caller number so we can't know who is calling.    We only know the...
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  • fowler_23's avatar
    fowler_23
    Jul 27, 2020

    dro-aim   Are you using Direct Routing or Microsoft Calling Plans?

     

    If Direct Routing, please ensure the Calling Number on your SBC is being sent on in E164 format.

fowler_23's avatar
fowler_23
Iron Contributor
Jul 27, 2020

dro-aim   Are you using Direct Routing or Microsoft Calling Plans?

 

If Direct Routing, please ensure the Calling Number on your SBC is being sent on in E164 format.

  • dro-aim's avatar
    dro-aim
    Copper Contributor
    Jul 28, 2020

    fowler_23 Hello, we are using Direct routing.

     

    Thanks

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