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dro-aim's avatar
dro-aim
Copper Contributor
Jul 24, 2020
Solved

Numbers don't display in incoming calls

Hello,   We have an issue during an incoming call, before we accept the call we see the notification but we don't have the caller number so we can't know who is calling.    We only know the...
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  • fowler_23's avatar
    fowler_23
    Jul 27, 2020

    dro-aim   Are you using Direct Routing or Microsoft Calling Plans?

     

    If Direct Routing, please ensure the Calling Number on your SBC is being sent on in E164 format.

limson louise's avatar
limson louise
Brass Contributor
Jul 26, 2020

Are you facing this issue with Teams on Mobile ?

 

Please check Manage caller ID policies in Microsoft Teams  admin center

 

https://docs.microsoft.com/en-us/microsoftteams/caller-id-policies

  • dro-aim's avatar
    dro-aim
    Copper Contributor
    Jul 27, 2020

    limson louise 

     

    Hello thanks for your reply. We are using Teams only on workstations. 

    I checked the caller ID policy which is set to the default one :

    So I think it should display callers number. 

    Also, this problem is not happening all the time, sometimes it works and sometimes the number doesn't display.

     

    Thanks

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