Forum Discussion
Not able to blurr background in teams, In Skype no problem at all!
I bought a Microsoft Lifecan business edition because this should work fine if you want to blurr the background in teams. I just found out this is not the case.
I can NOT blurr the background. I can not find the other option to change the background.
Very disapointing as it is automaticaly oke if I use skype.
My question: How come Skype can blurr my background without any problems and in teams nothing at all is possible??
See the screenshot of my teams menu. (is in Dutch)
11 Replies
JE_60 Hello Jan, does it work if not using the cam? What Teams version are you using?
Perhaps you're using a Teams app that's not been updated. First, sign out manually and sign in again. If no difference try delete the Teams cache located at AppData\Roaming\Microsoft\Teams (you can be selective here but just delete the entire Teams folder). If no difference, reinstall the Teams app.
Download Microsoft Teams
https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app?rtc=1
Hardware requirements for Microsoft Teams
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
I followed your guideline:
First, sign out manually and sign in again. Done: No effect
delete the Teams cache : Done No effect
reinstall the Teams app. : How to best do this?? Simply delete the app ?
JE_60 Hello, just as you would remove another application from your computer e.g. "add/remove program". You didn't answer if it's working without your cam?
I would like to highlight this part from my previous attached link
"The optional Blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support. See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders."
