Forum Discussion
Not able to blurr background in teams, In Skype no problem at all!
JE_60 Hello Jan, does it work if not using the cam? What Teams version are you using?
Perhaps you're using a Teams app that's not been updated. First, sign out manually and sign in again. If no difference try delete the Teams cache located at AppData\Roaming\Microsoft\Teams (you can be selective here but just delete the entire Teams folder). If no difference, reinstall the Teams app.
Download Microsoft Teams
https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app?rtc=1
Hardware requirements for Microsoft Teams
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app
I followed your guideline:
First, sign out manually and sign in again. Done: No effect
delete the Teams cache : Done No effect
reinstall the Teams app. : How to best do this?? Simply delete the app ?
JE_60 Hello, just as you would remove another application from your computer e.g. "add/remove program". You didn't answer if it's working without your cam?
I would like to highlight this part from my previous attached link
"The optional Blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support. See https://docs.microsoft.com/en-us/microsoftteams/hardware-decoders-and-encoders for a list of unsupported decoders and encoders."
- No its not working without my cam. the computer is a Acer-Aspire with a intel-core-i7 processor. Bought the machine in 2012 .
Updated it from windows 7 tot windows 10.JE_60 OK, if a re-installation of Teams doesn't do it either I am afraid your machine is not meeting the necessary hardware requirements for the backgrounds effect.