Forum Discussion
No new messages in desktop client after switching organisation
Hello,
we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation.
When they swtich back to own organisation in client they get no new messages.
They have to close the Teams client and restart the client.
Web browser and mobile client have no problem.
We got information from other company, that they have same problem.
Regards
- Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
Happening to us as well. I have to consistently close and reopen Teams whenever I switch Organization to make sure I don't miss any messages. Very annoying since I switch Organization multiple times per day.
For such a big company, Microsoft seems to have alot of trouble handling multiple accounts very well accross its entire ecosystem. We can't use two different Microsoft accounts from two different organizations in the same browser when accessing ressources either, even if you take the time to sign out, it'll keep pulling stuff from cache/cookies to try and log you in with the wrong account.
Get it together Microsoft! People are now more connected then ever, being able to use multiple accounts/organizations seamlessly accross all your apps should be your top priority in a post-pandemic world!- Same problem here. It works between some organizations but often only in one direction (active in A, receiving from B, but when active in B I'm not receiving anything from A). All settings are identical.
Pernille-Eskebo is there any update on issue ? people those who are on multiple organisation are getting issue for more than 2 years and we are still waiting for this bugfix.
What could be the alternative solution on this ? Kindly suggest- It's May 2023 and the same issue occurs for me, that was already reported almost 2 years ago.
Microsoft Teams Version 1.6.00.6754 (64-Bit) is used. Whenever I switch organizations, there are no more chat messages appearing, which is really annoying. This problem only occurs in the desktop app. Notifications in Windows seem to work as expected. - We are experiencing this issue too, running Microsoft Teams Version 1.6.00.1381 (64-bit). It was last updated on 2/7/2023.
Happens to entire team working with another org. We are having to exit the teams app entirely and reopen it in order to see anything new. - Sam Cosby
Microsoft
Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.- It's already Feb 2023, and this issue is still occuring.
- Hello Sam, in our organization the error still occurs sporadically with some users.
When the organization is changed, the teams sometimes hangs completely and can only be fixed by restarting the device.
The clients are all running on version 1.5.00.17656 .Jonas_621 Have you found any updates to this issue? We are still experiencing it. We are running version 1.5.00.33362
- Sam CosbyCan you clarify further on your issue? Did this just start happening? Is it for just read receipts or all messages?
- This bug is affecting all of our users and multiple guest Teams users. Support case opened with MS. Was essentially told an update is coming, sometime. This is a workflow breaking bug and should be addressed with appropriate urgency. I want to see an advisory or incident under Admin Teams Service Health about this.
Having the same issue, it's so unreliable that I'm now asking people to send me messages on WhatsApp whenever they send me a message on Teams.
I'm facing the same issue, for a few days now.
Sometimes switching between organizations gets me the new messages must of the times i need to log off and log in again.
Right now i have to have my phone next to me to now when i receive new messages.
Before i had the opposite issue, must of the times i received the messages on the mobile devices with a lot of delay or it would not even notify me.Hope MS solves this quickly
- We are having the same issue for a couple of weeks now! It is a really annoying bug, that brings me and my clients a lot of frustration. I am keeping my tablet nearby all the time to track incoming messages.
