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No new messages in desktop client after switching organisation
Hello, we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation. When they swtich back to own orga...
- Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
Sam Cosby
Microsoft
MicrosoftHi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
- Sam CosbyCan you clarify further on your issue? Did this just start happening? Is it for just read receipts or all messages?
Sam CosbyThis has been happening for months. When I switch organizations, no new messages appear in the desktop client (but I can see them on mobile and web apps). I have to switch organizations, kill the Teams process, and restart it. Then they appear.
- Sam CosbyIs this an older build? Can you validate that your client has refreshed to latest updates? We had an issue earlier around this.