Forum Discussion

Brass Contributor

Sep 15, 2021

Solved

No new messages in desktop client after switching organisation

Hello, we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation. When they swtich back to own orga...

microsoft teams

Sam Cosby
Oct 25, 2021
Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.

jmgirard

Copper Contributor

Feb 02, 2022

Sam Cosby

I am having this same issue in February 2022...

Sam Cosby

Microsoft

Feb 07, 2022

Can you clarify further on your issue? Did this just start happening? Is it for just read receipts or all messages?

jmgirard
Copper Contributor
Feb 07, 2022
Sam CosbyThis has been happening for months. When I switch organizations, no new messages appear in the desktop client (but I can see them on mobile and web apps). I have to switch organizations, kill the Teams process, and restart it. Then they appear.
- Sam Cosby
  Microsoft
  Feb 07, 2022
  Is this an older build? Can you validate that your client has refreshed to latest updates? We had an issue earlier around this.
  - jmgirard
    Copper Contributor
    Feb 07, 2022
    "You have Microsoft Teams Version 1.4.00.35564 (64-bit). It was last updated on 2/1/2022."