I have end users that have contacts saved on Teams that they cannot remove. When clicking on the three dots to reveal more options there isn't an option to delete, only block the contact. Where do these contacts come from and how do I delete them? The screenshot below is within Calls > Contacts. Note: I've tried deleting all the users Outlook Contacts and relogged into Teams but no results.

Same as Sara mentioned. We have some "ghost" contacts that cannot be found in Outlook. Is there anyway to delete them?I'm assuming these were copied over from Skype migration but never got removed.

Markus_95 All of a sudden there are contacts in TEAMS, people who have left the company. This occurred after a Windows update. How can I get rid of them. Please note, I do not have any Contacts in Outlook.

Same problem here. These are definitely contacts that were imported from Skype and they only exist on the "Calls" page in Teams and can't be deleted. Anyone have a solution for this?

Hi,as you already mentioned in your post, these are contacts imported from outlook. Teams is importing the contacts from the default contact folder in Outlook. As your screenshot shows, it is not possible to delete these contacts in Teams. You can only delete contacts here, that have been created in Teams.I have just tested to delete the contact in Outlook and this is working fine for me.I have deleted the contact in Outlook from the "contact" folder. Afterwards I have restarted Teams to initiate the Outlook Sync. Afterwards the account was not there anymore.Did you restart Teams? If that is not working, you could try to delete the Teams Cache, maybe it leads to some problems.Greets,Markus

Hi Markus,I’ve already tried deleting the contacts from the end users default contacts folder in Outlook and closed out of Teams completely with no results.However, I haven’t tried to clear the Teams cache. How do I do this?Best,Jonathan

No delete option for Teams contact list

Markus_95
Brass Contributor
Jul 25, 2021
Hi,
as you already mentioned in your post, these are contacts imported from outlook. Teams is importing the contacts from the default contact folder in Outlook. As your screenshot shows, it is not possible to delete these contacts in Teams. You can only delete contacts here, that have been created in Teams.

I have just tested to delete the contact in Outlook and this is working fine for me.
I have deleted the contact in Outlook from the "contact" folder. Afterwards I have restarted Teams to initiate the Outlook Sync. Afterwards the account was not there anymore.
Did you restart Teams? If that is not working, you could try to delete the Teams Cache, maybe it leads to some problems.

Greets,
Markus
- jon64
  Copper Contributor
  Jul 25, 2021
  Hi Markus,
  I’ve already tried deleting the contacts from the end users default contacts folder in Outlook and closed out of Teams completely with no results.
  
  However, I haven’t tried to clear the Teams cache. How do I do this?
  
  Best,
  Jonathan
  - Markus_95
    Brass Contributor
    Jul 25, 2021
    jon64
    Hi,
    you should be able to find the entire cache here:
    C:\Users\%username%\AppData\Roaming\Microsoft\Teams
    I always close Teams and then delete all data in this folder. Then start Teams again.
    It could take a bit longer until Teams is completely up and running, because it needs to rebuild everything.
    
    Greets,
    Markus
steviej12
Copper Contributor
Aug 31, 2022
jon64 I let Teams go into my phone and outlook and the list is stupid long. Can I disconnect those two, clean it out, and just add things manually. There are 1000 contacts in there and I only want to communicate through Teams with a dozen of them using the SMS function.
- steviej12
  Copper Contributor
  Aug 31, 2022
  I can't remove my phone from the list of synced contacts. Microsoft being in charge of everything is exhausting. Please, let me delete contacts. I know its all about data, data, data, but you don't need to know all my contacts.
Baw559
Copper Contributor
Sep 05, 2022
There are contacts in teams calls' contact list that I have not even heard of, how do we get rid of them? jon64
- WeagleWeagle
  Copper Contributor
  Feb 20, 2023
  Baw559 Were you able to fix this? We're experiencing the same issue
  - yayyy
    Copper Contributor
    Mar 24, 2023
    WeagleWeagle for me i just un-synced the whole contact list from settings.

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No delete option for Teams contact list

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