Forum Discussion
OliverRodrigues
Nov 10, 2021Copper Contributor
No audio on calls after plugging in USB Microphone
Hi, I have a weird issue here, hope you guys can help.
In my setup I am using a Sennheiser bluetooth headset as headphones combined with a Sudotack USB Microphone. I've been using this setup for probably over 6 months in my Surface Pro 7 (Windows 10) with no issues.
I setup a desktop PC (Windows 11) and when trying to make Teams calls people can hear me, but I can't hear anyone.
Things I have tried:
- Removing/re-pair devices
- Checked windows updates/driver updates
- Made test calls, not very helpful as I can't hear anything, so I created a simple meeting and recorded the meeting, just to confirm that my Microphone works fine
- My headset works perfectly outside the meeting, I can listen to music / youtube / etc
- When I switch settings to use Headset (input and output) - works fine
- When switching back the input to use my USB Microphone, the output stops working
There is no issues with the devices itself, as when I switch back to my Surface (Windows 10) it all works as expected.
Is this a Windows 11 compatibility issue? Or what am I missing?
thanks in advance
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