Forum Discussion
My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls.
Recently we started facing a "random" issue in which after some time in the call, the computer shuts down. the shut down accrues without a warning and it is a brute force shutdown i.e. without a safe close of all applications. It is as if you were pressing a long press on the power button.
We tried to reinstall TEAMS and to make sure that our laptops are working with the latest update, with no change.
Did anyone ever faced this phenomenon?
Any suggestions?
Thanks,
Eric
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
158 Replies
eric_joelyHi, we have the same issue in our company. All Lenovo L13 Yoga shutting down as soon as you pick up a Teams call or join a meeting.
the latest BIOS Version is installed. Also Lenovo System Update no updates available.
My IT guy is working with Lenovo support of this issue. Once they will find a remedy, I will share it here ITGuy123
We have the same issue with Lenovo L13's. All updates applied to Lenovo, BIOS,, Windows and Teams. Nothing showing in Events or Teams logs. Hoping someone has managed to get a solution from Microsoft or Lenovo.
