Forum Discussion
My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Sam Cosby
Microsoft
MicrosoftAJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,
Teams Engineering PM
Sam Cosby
I would like to know if there is any solution provided for this error? It's still happening to me.- We are experiencing this with one Lenovo E15 (R7 5700u, 16GB).
Hi - The mitigation plan unfortunately does not work for my L13 Yoga. I have it implemented and updated all drivers etc. but the CPU temperature spikes bringing my laptop down during TEAMS calls (randomly-no specific pattern). This only happens while using TEAMS - not any other programs, including other videoconference solutions.
When can we expect a permanent solution from Microsoft and Lenovo - as you mention in your post? And if found - please provide a link. Thank you.
Today I had the same problem. Changed power management settings to 99%, not sure if it helps. If there is any other solution please let me know.
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
System Model 20R30005MX
System Type x64-based PC
System SKU LENOVO_MT_20R3_BU_Think_FM_ThinkPad L13
Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logical
Sam Cosby This option is not existing at all in the Powermanagement on my Lenovo T15 G2.
"Processor Power Management" is missing.
- Same issue on my end. Surface 3 and no option for "Processor Power Management".
- Same problem with Teams and *Lenovo is not involved*
I already tested with Intel GPU and NVIDIA GPU, disable GPU acceleration, checked for a clue in the event viewer and controled CPU Temperature and I don’t find a solution yet. Diogo_Rodrigues
@Sam Cosby
Sam,The issue keeps happening. We are talking to Lenovo support but it seems that they are not aware of the size of the issue, neither do the local support team of Microsoft. I really don't understand it. I thinks that it should be a top priority issue at a global level.
Can you please update on the status of the investigation.
Thanks,
EricI have tried several things... also complete new reinstallation of Windows 10. Same issues on my 25 Lenovo Yoga L13
Sam,
Thanks for your reply.
Looking forward for a remedy to this issue.
Cheers,
Eric
Sam Cosby
