Forum Discussion
My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls.
Recently we started facing a "random" issue in which after some time in the call, the computer shuts down. the shut down accrues without a warning and it is a brute force shutdown i.e. without a safe close of all applications. It is as if you were pressing a long press on the power button.
We tried to reinstall TEAMS and to make sure that our laptops are working with the latest update, with no change.
Did anyone ever faced this phenomenon?
Any suggestions?
Thanks,
Eric
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
- Sam Cosby
Microsoft
Hi folks - working with Lenovo here on the side to validate the root cause of this issue. Can you all validate if the following works for a machine that consistently experiences this behavior?
1. Enter BIOS setup (upon boot)
2. Press F9 for “Setup Defaults”
3. Select F10 to save and exit
4. See if the issue replicates.
Thanks!- It's been 3 days without a shutdown, it's a little early to say it has solved the problem, but hey, I was getting around 1 shutdown a day, so we might be on the right track 😄
- Unfortunately today it shut down after bios reset.
I've stopped starving CPU to 10W only and I'm letting it use up to 25W in turbo boost short power max(Intel XTU). I don't know if this conflicts with windows' power options 99% CPU, but except for teams, it runs pretty fine.
- The only changes we have in our 'BIOS' is admin password and remove bootable options as pxe, usb etc so I can't see that being an issue.
- The only change I remember doing was Fn<->Ctrl key swap, yet it improved my stability by a lot (still waiting for a real fix btw)
eric_joelyHi, we have the same issue in our company. All Lenovo L13 Yoga shutting down as soon as you pick up a Teams call or join a meeting.
the latest BIOS Version is installed. Also Lenovo System Update no updates available.
My IT guy is working with Lenovo support of this issue. Once they will find a remedy, I will share it here ITGuy123
We have the same issue with Lenovo L13's. All updates applied to Lenovo, BIOS,, Windows and Teams. Nothing showing in Events or Teams logs. Hoping someone has managed to get a solution from Microsoft or Lenovo.
eric_joely Hi there, our company have Thinkpad L13 and we have the same issues: teams shuts down in the middle of a call randomly. the weird thing is that Windows Event Viewer doesn't show any ID events of 1074 or 6008 so i can't say its a hardware issue, or anything.
- Sam Cosby
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Diogo_Rodrigues
@Sam Cosby
Sam,The issue keeps happening. We are talking to Lenovo support but it seems that they are not aware of the size of the issue, neither do the local support team of Microsoft. I really don't understand it. I thinks that it should be a top priority issue at a global level.
Can you please update on the status of the investigation.
Thanks,
Eric
Sam,
Thanks for your reply.
Looking forward for a remedy to this issue.
Cheers,
Eric
Sam Cosby- Same problem with Teams and *Lenovo is not involved*
I already tested with Intel GPU and NVIDIA GPU, disable GPU acceleration, checked for a clue in the event viewer and controled CPU Temperature and I don’t find a solution yet.
eric_joely Hi guys, if like us you have a lot of L13 devices deployed then you can use the below script to automate this paired with whatever MDM you use.
REM Set Plugged in value powercfg -setacvalueindex SCHEME_BALANCED SUB_PROCESSOR PROCTHROTTLEMAX 99 REM Set On Battery value powercfg -setdcvalueindex SCHEME_BALANCED SUB_PROCESSOR PROCTHROTTLEMAX 99- We are also experiencing this issue. After weeks of trying to isolate it down, it is starting to look like the Lenovo Intelligent Thermal Solution Driver Version 1.0.1.369 on Yoga's that are not using the default Balanced Power Settings might be the culprit.
At first, we rolled back this Driver in Device Manager to 1.0.1.359 and it would be okay for a few days or a week, until it auto-updated again.
Now, we are setting the Power Settings to the Balanced default and running your Script. So far making these two changes seems to "hold" our Yoga's in a working state.HongKongPhooeyGal
My current Lenovo Intelligent Thermal Solution Driver Version was 2.0.369.1 on E14 (intel) dated as 01/14/2021 and installed on 02/08/2021.
Reverted it today to 1.0.1.363 (dated as 11/16/2020)
Relevant information about my system I've posted in this thread
https://www.reddit.com/r/thinkpad/comments/lslhja/e14_suddenly_shuts_down
I've also suspected about the drivers since shutdown only happens while using teams and after February updates
I thought the culprit was "BIOS" or "LENOVO SYSTEM"
PS: I always use my laptop on balanced mode, because of the slider that allows me to control fan behavior
- Sam Cosby
Hi everyone - apologies on the delays on my side. It seems like there's a mix of fixes with the BIOS update pushes. The main fix/validation we've found from the MSFT side is from the BIOS specifically on Lenovo devices, but looks like folks are also reporting some other OEM related issues?
Same problem here with three 20R5000KGE models.
I will call Lenovo support today, this is getting super annoying...
Did somebody already try this?
eric_joely Currently working via a Lenovo IdeaCentre 520 AIO, Windows 10 SL, and I get exactly the same issues, whether I use the desktop app or the browser. My principal swears it's an issue with my internet, but I'm pretty sure (I'm not tech-savvy by any means) it's either something wrong with my processor or something among those lines...
I've tried reinstalling Teams, clearing caché, closing all apps and windows except Teams, and nothing works - I can't even pinpoint an exact cause, since it's always completely random, as you described.
If anyone learns of a way to fix this, I'd be eternally grateful!
Lenovo support told me today that the problem isn't limited to L13 Yoga, customers have also reported it with other models.
They also told me that they don't have or know a solution yet, but they say it is something Microsoft has to fix. They believe that the audio driver is the perpetrator but this is only an assumption.
I will now try to downgrade the audio driver (in my case v9.0.285.40 to v9.0.284.30) and "Disable GPU hardware acceleration". Maybe this will help until there is an appropriate fix.
- Thank you ever so much! I'll try that and see if it fixes anything (hopefully it will!)
- I'm also being affected by it. We currently have two of the same model having the same issue and up to date.
I have just finished installed Teams as a browser app and a made a small successful test.
Might be an alternative while no fix is available
¯\_(ツ)_/¯- We too get the same issue, ran all the updates but still get the shut down problem. Some users can't even use the browser version of Teams but it still happens! Ticking the Disable GPU option in Teams did not make a difference. No idea why this happens to some users but not all. Even though they use the same Lenovo L13 laptop.
eric_joely I have same issue. I log out from Teams en log in again. This workaround helps for a while.
Samir,
Thanks for your tip,
Unfortunately I tired it several times and even removed TEAMS and installed it again from scratch with no change.
Best,Eric Samir Raslan
Samir Raslan Yes tried that too, still the same issue, thanks for the suggestion!
