Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
I wanted to Chime in as I could use an answer here as well. we have been supplying my company with lenovo laptops for a few years now. and with covid our use of Microsoft Teams has went up and this issue has found its way to me. we gave everyone at the time Yoga L380s. However there were a handful of 720's (13IKB) we gave out at first just to test them out. These handful of silver laptops are the ones having this issue. NO ONE else using yogas L380 has reported this. And Yes it happens during Teams meetings. User gets Blue Screen of death with the Frowny Face
At the time we only gave laptops to management but this year We are supplying everyone with Yoga L13's and so far no complaints on that model (Although I haven't gotten far in deployment so that could change)
I have read some of the tips like changing CPU to 99% and others. I will test these out but obviously takes time to prove.
In short
Have same issue on Yoga 720's Specifically (in a pool of differing Lenovo models). Blue Frowny Face Crash screen in the middle of Teams Calls. Definitely Seems like in the middle of teams calls. I stressed tested on with no crash.