Forum Discussion
MY FIX!! MS TEAMS says I'm offline when I'm connected to my network with no issues
My Teams on my laptop kept telling me I was "offline" even though I was connected with a strong signal to my wi-fi, I could browse the web with no issues, connected to VPN and (through VPN), I was RDP'd into servers for work.
This was VERY frustrating as I had meetings to attend and I didn't want to do it on my phone. Plus not being able to communicate (messaging) over Teams.
I tried SO many things:
- Logged out of Teams and logged back in
- Restarted Microsoft services I saw in services.msc
- Uninstalled/reinstalled Teams
- Disconnected and reconnected from my wi-fi
- I had recently changed my password so I cleared out my Microsoft credentials saved in my Credentials manager just to be safe
- Another reboot
Know what FINALLY fixed it? Allowing the app in my Windows firewall...
**BEFORE YOU READ THE REST, I wanted to share a fix that worked for another person (they commented below) - thank you biradarvenkat To resolve this issue, go to Control Panel > Internet Options > Connections > LAN Settings > ensure Automatically detect settings option is checked. |
Another comment with a fix that worked for IanJCI (thanks for sharing!!) Non of the other Fixes worked, but I disconnected from our corporate network, and connected using a new Internet connection not connected to our network. This changed my status to Online, and it has remained online when reconnecting to the corporate LAN
As an Update, Every time I start the computer, Teams shows me offline and I have to unplug the LAN cable, change Internet connection for it to show me as available, then I change back to corporate LAN, and it stays showing available most of the day. |
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If that didn't work for you - please try the steps below 🙂
I already saw a "teams.exe" app in the list of programs and made sure all instances were checked to be allowed through Public & Private but I figured I would navigate directly to the location that my Teams program had in it's properties
So I right-clicked my Teams icon in my taskbar, when the window popped up, I selected Properties. I saw that it had the Target as:
C:\Users\My Username\AppData\Local\Microsoft\Teams\Update.exe
In the Windows Firewall settings, I selected the option to Allow an app or feature through Windows Firewall
I selected the button at the bottom to Allow another app...
The "Add an app" window appeared --> I selected the Browse... button next to the "Path" field
In the Browse window, I navigated to the location that I grabbed from the TEAMS properties window earlier:
C:\Users\My Username\AppData\Local\Microsoft\Teams
Once I was in that folder, I double-clicked the Update.exe application and it appeared in my "Add an app" window as "Microsoft Teams" (of course!)
I pressed the Add button at the bottom. After that, I was magically able to log into Teams with no issues!!! OMG what a relief!
I am hoping to save someone else the headache I had figuring this out lol, it was a fun one!
To resolve this issue, go to Control Panel > Internet Options > Connections > LAN Settings > ensure Automatically detect settings option is checked
- This worked for me too, thanks! Changed my Windows password on the network Friday and couldn't get into Teams, Outlook, or anything tied to my Microsoft account after. Cleared Credentials, then turned this setting on, problem solved.
- Glad his suggestion worked!! I'll update my post to reflect that!!! Thanks!!
- This fixed my Outlook AND Teams not loading. Thanks a million!
Non of the other Fixes worked, but I disconnected from our corporate network, and connected using a new Internet connection not connected to our network. This changed my status to Online, and it has remained online when reconnecting to the corporate LAN
- This worked for me, thanks!
- mgreen1965 - thanks for sharing that biradarvenkat 's solution worked for you!! So glad it helped!! I made sure to add that info up in my post and gave credit (tagging whoever's fix it was). Have a good day!!
- this has been a problem haunting me for a couple of months - and WhatsApp has just started complaining too!
I've followed your instructions, although as it was an intermittent problem I don't know if it worked yet.
Very clear instructions! Beats me why Microsoft's own flagship product doesn't work with Microsoft's own firewall though!
