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Music on hold for regular Teams calls
Hi Folks, If I read the Info correctly in the Microsoft Doco below, we have Music on hold feature for Call Queues and PSTN-To-Teams only? How about regular Teams to Teams calls? https://docs.mi...
Here's a quick update up on checking with Microsoft Support.
Music on hold for Teams to Teams calls is currently unavailable and no sign of development or ETA yet. I have posted a Uservoice item which you can vote if this is something you'd like to have in Teams calling - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/41532379-music-on-hold-for-teams-to-teams-calls-regular-te
injurymatters No it doesn't apply on "Consulting" scenarios, as far as I know.
Thats a shame. We have customers think they have been cut off as there is just silence. Hopefully something they would add. Its a pretty standard feature in most phone systems. Thanks
injurymatters I'm with you ! let's vote and comment for this user voice item - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39032734-add-hold-music-in-consultative-transfer-of-pstn-ca
- just adding my voice to this - callers here nothing but silence when their call is being transferred - feature to add hold music required
- Your SBCs should be able to fill the gap for MoH on Transfers for the time being. They should have the ability to look in the SDP coming from Teams for a=inactive and then play an MoH audio file to the external party while they wait for the transfer to complete. If you have a 3rd party looking after your SBCs you should be talking to them about this function.
