Forum Discussion
Multiple incoming calls answered automatically
I wonder if someone can clarify something for me. A client of ours has complained that when on a call, if another call is presented it automatically answers, as a result user can hear both conve...
Hi BenRooke
Seems confusing. But in case I am already on a call yes Teams Client will present me the second call but it will not auto answer the call. Point to check 1. Is the customer using multiple instances of Microsoft Teams Application running in parallel.
To my surprise as if I am on a call and I answer the second call as well If I answer the call the First Call Goes on Hold when I answer the Second Call this is a by default feature of Microsoft Phone System
I too use the multiple instance of Microsoft Teams Application only then I can hear both the call at the same time. Not an ideal use of Microsoft Teams but yes this might be causing the issue.
With Regards,
Satish U