Forum Discussion
Mouse pointer lag or delay or shaky
Hi,
there is an issue when joining a Teams meetings leading to a significant lag or delay of mouse pointer speed.
This happens across devices (notebooks, workstations); this is affecting a novel Logitech device connected via BT and Teams joining via web-interface, but also for Teams App.
IMO this is a fundamental issue (either PHY or MS level), why a software (Teams) is suddenly "interfering" with the mouse pointer (speed). Internet bandwidth is fine at > 50 mbit.
Once I logout of the meeting, the pointer is "released". Additionally, the lag is immediately "released", once another users starts sharing (taking over). Note that the lag is there before sharing anything from main-user side.
Does anyone experience this "phenomena"? Are there any reports, which are known to the MS Teams dev team. Are there any ideas or concrete solutions to this issue? I consider "go to settings" not the answer, this seems to be some be internal or "layers below the surface".
Regards
- Have not had that issue yet!
- Ok Paul, I'm adding some machine data.
OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name XXX
System Manufacturer Dell Inc.
System Model Latitude 5401
System Type x64-based PC
System SKU 0918
Processor Intel(R) Core(TM) i5-9400H CPU @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.25.0, 16.03.2023
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0D2RTT
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1806"
Username XXX
Time Zone W. Europe Summer Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,8 GB
Available Physical Memory 4,44 GB
Total Virtual Memory 21,3 GB
Available Virtual Memory 7,60 GB
Page File Space 5,50 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
- Can confirm this, have the same thing. As soon as a team meeting starts, my mouse starts lagging like crazy. Using a Logitech mouse with the G-Hub, in case this helps.
I can confirm the same issue. but only on my personal (gaming oriented) PC.
Not on my Surface Studio gen 1 laptop I use for work only.
Here are system details of the PC facing issues.
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3187 Mhz, 16 Core(s), 24 Logical Processor(s)
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z690-A GAMING WIFI D4
Installed Physical Memory (RAM) 32,0 GB[Display]
Name NVIDIA GeForce RTX 4090
Resolution 2560 x 1440 x 239 hertz[Drives]
Drive C:
Model WD_BLACK SN850X 2000GB
Size 1,82 TB (1.999.079.895.040 bytes)
Free Space 536,59 GB (576.159.813.632 bytes)[Sound Device]
Name Steelseriers Arctis Nova Pro Wireless
Provider Realtek USB Audio[Mouse]
Logitech G PRO X SUPERLIGHT 2[Webcam]
Logitech StreamCam
[Teams]
Microsoft Teams version 23285.3607.2525.937.
updated on 11/23/2023.
client version 49/23101227712.@All:
My Teams has been updated to "new teams" version:
You have Microsoft Teams version 23285.3607.2525.937.So far it seems not to occur with new teams.Update:
Just now, in new Teams, the meeting was running smoothly. Then, completely randomly, the mouse got "the lag" again. There was a short moment, when the voice of the presenter was increased, after this moment the lag was there.
Does this relate to Bluetooth BT?Test:
- Actively running meeting; One mouse MX vertical connected with BT; no other BT devices
- Poly Sync 20 connected with USB lead and BT
- Disconnect BT
- Voice/acoustic is handled by USB, no problem with switchig BT/USB
- Mouse lag released, completely fluency restored
Bluetooth noise HF/Chipset/PHY/Driver issue???
It doesn't seem to have anything to do with Bluetooth, I use a 2.4GHz mouse and with a wired mouse (wireless dongle unplugged) the problem is also present.
- Having this issue with "new" Teams, can be because of using BT headset? Last version of drivers installed as of now.
I've been experiencing the same thing for a while too, since moving to new Teams on my MB Pro. It has occurred using both an Apple Magic Mouse and Logitech MX Master 3 for Mac. I've noticed that it's occurring when I am using a BT headset for audio (Airpods Pro or others). When I switch meeting audio to a USB device, the mouse lag disappears... seems like Teams start struggling when using two BT devices at once.
- I am here because I see the same thing with New teams. Very poor control of the mouse during a presentation, no matter if I am presenting or viewing, and keystroke stuuuuuuuuuutter. (this is what happens, and then I have to wait till it lets me backspace it out.) I was hoping there was a patch for this, as it is awful, even on an 13th Generation I7.
williamschubert - Getting the same thing, just having teams running. Trying to pinpoint it but we upgraded our business account from Gmail over the weekend and using Office365 and teams now. Not even getting to sharing anything. No special mouse, just track on MS MacBook Air 2022 (M2).
This happened to me just now. I am using VDI over VPN. Win 10. It happened this morning, first time ever.
TechCommunityUser929451 I have been having this problem for some time now, with both classic and new Teams. It seems as if it has something to do with the feature allowing someone to "take control" of someone else's shared screen to allow their pointer to be seen by the whole meeting and/or control the shared presentation. However, I've noticed this lag whether or not I or someone else has tried to use the feature. And in my case, the lag persists long after the meeting has ended. I end up having to kill any Teams tasks in the Task Manager to fix the lag.
This happens on both my workstation and my laptop. I am using a MX master 35 logitech wireless mouse and keyboard on my workstation and a logitech bluetooth mouse on my laptop. I am now exclusively using the new Teams.
I also experience this issue, but it is not exclusive to Teams - making calls on WhatsApp Desktop also does the same.
I use a Microsoft Bluetooth keyboard and mouse, and Poly Voyager 4320 UC bluetooth headset.
As soon as I disconnect the call the mouse pointer is back to normal. This happens regardless of screen sharing or other Teams functions; as soon as I place the call it lags.
This is happening with me. I have a Zbook with Windows 10 Enterprise - i am using a logitech Ergo M575 trackball. I experience the lag no matter if someone is sharing or not.
