Missing dial pad A3 licenses

Hi All.  i have migrated some test users from SfB on prem to teams.  

i have removed all licenses and re added ( a3 and phone system for faculty)

i have disabled and re-enabled EV via powershell and added a new csonlinevoiceroute ( direct routing )  but still no dial pad ( but can receive incoming calls )

any suggestions where i can look.  im thinking there is something in the environment blocking this.