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cshowalter's avatar
cshowalter
Brass Contributor
Jun 16, 2020
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Microsoft Teams Phone System and Virtual Licenses Issue

Hi, We have a CSP client with Office 365 - E3 & Microsoft 365 Business Voice. The client would like to setup automated attendant and other features, but we do not have a telephone system license f...
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  • cshowalter's avatar
    cshowalter
    Jun 17, 2020

    adam deltinger - Quick update.  In order to use the phone system in Microsoft Teams with the Microsoft 365 Business Voice, you need to add a free virtual user license.  If you are a CSP or indirect CSP, you will get that license from your vendor; however, if you do not purchase as the CSP or indirect CSP, you go to purchasing on the clients 365 portal (as global admin) and chose the free license.  

     

    Once you have the free license you can assign this license to your virtual user (auto attendant).  Then complete the normal setup.

cshowalter's avatar
cshowalter
Brass Contributor
Jun 16, 2020

adam deltinger - Thank you for responding.  So, when we did the research Microsoft 365 Business Voice, https://www.microsoft.com/en-us/microsoft-365/business/business-voice, under the What's Included Section the first item is an Enterprise-grade Phone system.  Seems misleading from Microsoft.

 

Thanks again.

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