Forum Discussion
Microsoft Teams Phone System and Virtual Licenses Issue
adam deltinger - Quick update. In order to use the phone system in Microsoft Teams with the Microsoft 365 Business Voice, you need to add a free virtual user license. If you are a CSP or indirect CSP, you will get that license from your vendor; however, if you do not purchase as the CSP or indirect CSP, you go to purchasing on the clients 365 portal (as global admin) and chose the free license.
Once you have the free license you can assign this license to your virtual user (auto attendant). Then complete the normal setup.
adam deltinger - Quick update. In order to use the phone system in Microsoft Teams with the Microsoft 365 Business Voice, you need to add a free virtual user license. If you are a CSP or indirect CSP, you will get that license from your vendor; however, if you do not purchase as the CSP or indirect CSP, you go to purchasing on the clients 365 portal (as global admin) and chose the free license.
Once you have the free license you can assign this license to your virtual user (auto attendant). Then complete the normal setup.
cshowalter - Hi! Do you know if this phone system virtual user can be added via Indirect CSP to a GCC Tenant? We have a client with E3 GCC, the add-on phone system and calling plan. Then we want to add on the Phone System Virtual User. It has been an insanely painful process to get my distributor to add this license on. So much that I want to move the subscription to another distributor. But before I do that, then I'd like to know if anyone has had issues in adding this Virtual license to a GCC tenant. The item is on the pricelist, but the task of adding it to the tenant is just not happening. Here is the SKU from the pricelist:
Microsoft 365 Phone System - Virtual User for GCC
9a599e5b1ab4
Thank you in advance!
luesato I couldn't get to "Add-ons" from Admin>Billing>Purchase Services
But I figured out the link below to go to a special "Purchase Services" where you can purchase Virtual User License for GCC for $0. (Select payment method = Invoice on checkout so you don't have to use a credit card).
https://admin.microsoft.com/catalog?adminportal=0
adam deltinger - Thank you for responding. So, when we did the research Microsoft 365 Business Voice, https://www.microsoft.com/en-us/microsoft-365/business/business-voice, under the What's Included Section the first item is an Enterprise-grade Phone system. Seems misleading from Microsoft.
Thanks again.
