Forum Discussion
TessZellner
Jun 30, 2021Copper Contributor
Microsoft Teams not working with Google calendar
My entire organization has used the MS Teams add-on for Gsuite for months without issue, but this morning it will not connect. It acts as though it cannot resolve to the Microsoft servers, but the st...
TessZellner
Sep 01, 2021Copper Contributor
It's frustrating that this is the second time the integration has stopped working and this time I was told that support teams have no authority to view past tickets or their solutions and I was painstakingly walked through illogical troubleshooting steps to "solve" the problem that I assured the support person was not what had resolved the issue previously. I was told that I had to do this or no help would be tendered. A rather frustrating place to be when I know, from the first time it happened, that the issue was not on my end.
GaryBal
Sep 01, 2021Copper Contributor
TessZellner Thanks for taking the lead on this one. My MS Team add-on is working as well. I must tell I have not got a clue how to go about raising an issue with Microsoft but I can understand it could be frustrating.
- TimoJTOct 20, 2021Copper ContributorHi, receiving this error now:
AADSTS50020: User account 'xxx' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '7969c887-ba98-48bb-8832-6c9239929d7c'(Microsoft Teams meeting add-on for Google Workspace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Does anyone experience the same issues and/or is there a quick-fix for that? Thank you!- LiliTurFeb 24, 2022Copper ContributorI am having the same issue. Were you able to find how to fix it? Any help would be highly appreciated.
- GaryBalFeb 25, 2022Copper Contributor
Hi, when I had the issue there as a system issue that Micro Soft had to fix. There was a gentleman in the group who took the lead and managed to get it fixed. I have check my Calendar and all think seem to be working. All I can say it may be a setting on your side but what it is I would not know. Apologies for not being helpful. I must tell you this feature for me is a lifesaver.
- Oct 20, 2021For anyone interested, in some situations the Service Principal for the add-in might not be present, here, I show how to re-create it in that case
https://techcommunity.microsoft.com/t5/microsoft-teams/use-google-calendar-to-schedule-microsoft-teams-meetings/m-p/2718465/highlight/true#M99649- TimoJTOct 20, 2021Copper ContributorSorry, not that tech savvy 🙂 How is this done and is there an easier way without having to learn to be a programmer 😕