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jennyhpearce's avatar
jennyhpearce
Copper Contributor
Sep 29, 2020
Solved

Microsoft Teams: issue with being a member

Hello,

I'm having an issue with Microsoft Teams. My professor added me as a team member but Microsoft teams is saying I'm not a team member. My professor said she added me as a team member but it keeps saying I'm not a member. How do I fix this?

Thanks,

Jenny 

 
  • PeterRising's avatar
    PeterRising
    Sep 29, 2020

    jennyhpearce 

     

    OK, so definitely an account / access problem as opposed to a device issue.  Is your Professor the IT Administrator.  Can you ask her to share some more information on how she has added you to the Team?  Could she possibly share some screenshots of the steps she took to add you?  If not, then I would suggest that you ask your Professor to open a support ticket directly with Microsoft so they can troubleshoot this further for you.

  • Tomas_S's avatar
    Tomas_S
    Brass Contributor

    Hijennyhpearce 

    It might help if the teacher removes you from the team and then adds you again. And if that doesn't help then you could also ask your IT to add you as a team member from the Teams Admin Center.

    • jennyhpearce's avatar
      jennyhpearce
      Copper Contributor

      PeterRising She added me a month ago. I am able to join the video calls, but can't access the chat or the 'teams space.'

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