Forum Discussion
Microsoft Teams Giphy is not working/loading in Application or web?
Anyone else expierencing this? Just a blank prompt with a loading circle displays.
Current status: We're looking into recent update that may be causing an issue with the Giphy feature.
43 Replies
Our corporate network probably has some settings blocking the use of Giphy. switching to a geust wifi or personal hotspot works for us.
WHY IS INT WORKING GIF FOR ME IN MICROSOFT TEAMS
This issue seems to be happening again on the pc however it works fine through the android app. Any fixes?
I can no longer see Giphy to send or when someone else does a post with one. Is there an easy setting fix??all i see is a pause button and a play button
Hi Team,
We started experiencing the issue with gifs from last few months. It is appearing that microsoft recently removed giphy in IP/FQDN page which is causing the issues.
Is there a way to fix this one?
Launching Teams as Administrator is what fixed it for me :)
Right-Click on the desktop shortcut
Click on the Shortcut Tab
Click on Advanced
Check the "Run as Administrator" box
Click Ok, Apply, and Ok.
Exit out of Teams (system tray icon) and re-launch.
- this worked for me on a users computer. I have been trying to figure this out for days. Once I launched it as admin it signed my profile in automatically. I then check the gifs and it showed up. I then signed out of team and had user sign with her credentials and its working now for her.
- it was only a temp fix after user restarted it reverted back the next day.
Our giphy button also keeps disappearing on all clients (within Office 365 browser window, standalong Windows and Mac clients, and iOS/Android apps). This functionality really helps give a lighthearted personality to office chat streams, so we're hoping this is fixed.
- Rebecca Valdivia
Microsoft
This is a known issue; is now resolved was on Giphy's end.
A recent Giphy Content Delivery Network update resulted in a certificate problem, causing the impact.
Hi Rebecca, turns out the problem is with my company, they recenlty migrated us to Zscaler. On the web app version of Teams everything works fine, but for the desktop app the Giphy support is not working. They are telling me that they need the address to where the desktop app points to Giphy in order to include it on the white list. Can you help me with that??
Rodrigo Gonzalez we had the same issue, adding .giphy.com to the zscaler SSL bypass list fixed this.
Nope. It is NOT resolved.
It is not working still here. I am still seeing only progress load circle.
