Forum Discussion
Microsoft Teams Giphy is not working/loading in Application or web?
Anyone else expierencing this? Just a blank prompt with a loading circle displays.
Current status: We're looking into recent update that may be causing an issue with the Giphy feature.
- Same.
I dare you to raise a Sev-A :) We are seeing the same issue today.
my company is as well - it's made for a much less fun filled Monday.
Launching Teams as Administrator is what fixed it for me :)
Right-Click on the desktop shortcut
Click on the Shortcut Tab
Click on Advanced
Check the "Run as Administrator" box
Click Ok, Apply, and Ok.
Exit out of Teams (system tray icon) and re-launch.
- this worked for me on a users computer. I have been trying to figure this out for days. Once I launched it as admin it signed my profile in automatically. I then check the gifs and it showed up. I then signed out of team and had user sign with her credentials and its working now for her.
- it was only a temp fix after user restarted it reverted back the next day.
Same issue here company wide.
- Likewise here, EDU customer.
Same here as well. Any news?
Current status: We're looking into recent update that may be causing an issue with the Giphy feature.
- David Rosenthal
Microsoft
That scope paragraph is funny. I've reported it, and I'm a customer. Maybe stop pasting in template stuff to incident statuses... :)
- Rebecca Valdivia
This is a known issue; is now resolved was on Giphy's end.
A recent Giphy Content Delivery Network update resulted in a certificate problem, causing the impact.
Nope. It is NOT resolved.
- David Rosenthal
Resolved for us. If you're still having issues, I'd try signing out of Teams completely and back in again. Think of sign out as a reboot for Teams.
Hi Rebecca, turns out the problem is with my company, they recenlty migrated us to Zscaler. On the web app version of Teams everything works fine, but for the desktop app the Giphy support is not working. They are telling me that they need the address to where the desktop app points to Giphy in order to include it on the white list. Can you help me with that??
- David Rosenthal
Look in the FQDN section, last entry is for giphy.
Our giphy button also keeps disappearing on all clients (within Office 365 browser window, standalong Windows and Mac clients, and iOS/Android apps). This functionality really helps give a lighthearted personality to office chat streams, so we're hoping this is fixed.
