Forum Discussion
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May 01, 2017Microsoft Teams Giphy is not working/loading in Application or web?
Anyone else expierencing this? Just a blank prompt with a loading circle displays.
- May 01, 2017
Current status: We're looking into recent update that may be causing an issue with the Giphy feature.
Rebecca Valdivia
Microsoft
May 01, 2017This is a known issue; is now resolved was on Giphy's end.
A recent Giphy Content Delivery Network update resulted in a certificate problem, causing the impact.
- Rodrigo GonzalezMay 07, 2017Copper Contributor
Hi Rebecca, turns out the problem is with my company, they recenlty migrated us to Zscaler. On the web app version of Teams everything works fine, but for the desktop app the Giphy support is not working. They are telling me that they need the address to where the desktop app points to Giphy in order to include it on the white list. Can you help me with that??
- Hal SclaterJul 22, 2019Copper Contributor
Rodrigo Gonzalez we had the same issue, adding .giphy.com to the zscaler SSL bypass list fixed this.
- David RosenthalMay 08, 2017
Microsoft
Look in the FQDN section, last entry is for giphy.
- realahmedMar 02, 2022Copper Contributor
David Rosenthal I can not find Giphy.com anywhere in the given URL - please highlight for me. Thanks
- Patrick BrennanMay 01, 2017Copper Contributor
Nope. It is NOT resolved.
- Muliadi JeoOct 14, 2017Copper Contributor
It is not working still here. I am still seeing only progress load circle.
- Dominik SchneiderApr 26, 2018Copper ContributorWe too have this problem with animated gifs. In preview they are animated, but as soon as they are posted one just can see the first frame, when pushing the play button the gif goes black.
- David RosenthalMay 02, 2017
Microsoft
Resolved for us. If you're still having issues, I'd try signing out of Teams completely and back in again. Think of sign out as a reboot for Teams.
- Rodrigo GonzalezMay 02, 2017Copper Contributor
I tried that, still not working.