Forum Discussion
Microsoft Teams Call Volume too Quiet
My company recently switched to Microsoft Teams for our conference calls, and an issue I'm having involves call volumes when taking calls over headphones vs. laptop speakers.
I typically take calls through my headphones, where volume changes work as expected. However, if I disconnect my headphones to listen to the meeting through the laptop speakers, the volume changes. For a split-second the volume will be at the correct level, and immediately afterwards will reduce so low that it's almost impossible to hear (think listening to headphones without having them in your ears).
Despite this, my computer and Teams both claim the volume is at 100%, but this can't possibly be true. Any suggestions?
73 Replies
What Devices are selected? Click Profile pic in upper left > Settings > Devices and make sure you have the correct devices selected, then make a test call to verify it's working.
- there is only the MacBooks own speakers as an option so it is the correct device, I can't hear my teachers as I type notes
CharlesIsWorking In my case, the correct devices are selected. If they weren't, the call would be silent and not "too quiet". Test calls produce the same results.
Ian_Lewczynski I'm having this exact issue. Did you ever get it resolved?
- same
So I thought I would try to help with the Teams sound issue. I was having the problem for a month, but just fixed it. Open Teams and next to the microphone is a speaker. Click on speaker and choose speaker (check mark will be next to it).
I never had this problem until a month and a half, so I’m thinking an APP update went out that now makes you choose. I’m not sure why Microsoft would think someone doing a Teams meeting would want to hold their flipping phone to there ear, it’s beyond me. That’s my problem with Microsoft, they don’t properly think things through. Anyway, I added a picture to assist. I do hope this fixes you’ll problems.- This has helped me, When you select the volume icon on the teams app, select speakers(it will be marked with a small tick) you will never have a problem with your volume calls for teams.
mariamariiia Ha! I wish. Never found a fix for it, so I just remain tethered to my laptop whenever I'm on a Teams call.
- this is so annoying, yesterday the volume was high and now it's so quiet
Hello Ian_Lewczynski There is a section in this document that addresses this: https://support.microsoft.com/en-us/help/4034886/accessories-headset-troubleshooting-microphone-issues
Hope this helps.
Unfortunately is does not, the article you linked is relevant to microphones (talking). My concern is related to speakers (hearing others).
This might be way off but '... More' menu > Device Settings > Speaker volume slider
Thanks
