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Ian_Lewczynski's avatar
Ian_Lewczynski
Brass Contributor
Aug 14, 2020

Microsoft Teams Call Volume too Quiet

My company recently switched to Microsoft Teams for our conference calls, and an issue I'm having involves call volumes when taking calls over headphones vs. laptop speakers.   I typically take cal...
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mkelly2021's avatar
mkelly2021
Copper Contributor
Jan 22, 2021

Ian_Lewczynski  -- IT at my company installed an earlier version of the audio driver on my PC from the dell website and it fixed it: Realtek-High-Definition-Audio-Driver_5CH91_WIN_6.0.8960.1_A02.EXE. Hoping the fix sticks. I also had problems with zoom being quiet as well, but haven't tested this yet.

  • Juan1385's avatar
    Juan1385
    Copper Contributor
    Feb 03, 2021

    Hi

    I've just manage to solve the issue by going into

    Sound Settings in the laptop.

    then i went to Sound control panel. 

    then click on Properties and click on Advanced tab

    then i changed the current setting to be 16 bit, 44100 Hz

     

    I exited a meeting and re-entered and it was working just fine. however i haven't restarted the laptop yet as the meeting is still on!

     

    i hope this helps

     

    thank you

    Juan

     

    mkelly2021 

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