Forum Discussion
Microsoft Teams Black screen
The app just turn black when i start it. i tried to uninstall e reinstall, clear chache, change account ecc nothing worked. I can use it via web but not from the app
A solution that works for me and does not require computer restart:
1. Hit `Win+R` to open a console prompt.
2. Kill all processes that have teams in their name with this command:taskkill /IM "teams*" /F
3. Launch Teams.
castrazozza Work around until a fix is deployed is to use Task Manager to delete all Microsoft Teams processes running... then it works without rebooting.
Hi David. Yes, I tried that and it worked for me too. But without wishing to 'split hairs' I think you mean "end tasks" in the Task Manager, yes ? Deleting sounds a bit too permanent ! 😉
Tim_J_E I have this issue on my Surface anytime I undock and then re-dock my device (especially if it goes to sleep, or runs out of battery.... which doesn't take all that long these days!)
I find that "End Task" is the best workaround as well. I'm guessing it has to do with how the program operates in the background. Teams has its struggles, but overall, so much better than Skype.
David_Rounds Thanks very much. That works!
castrazozza Same problem, but quick workaround. If I go to Outlook and click a link to Join Teams Meeting, then my Teams works just fine. Then I cancel joining that meeting and go about my business.
No idea what causes the blank black screen in the first place, it happens maybe once or twice a day for me.
- Wow! That's a great observation, and I just realized that's what happened to me too. If only the microsoft developers knew about this.
- That worked for me to. Will do until MS fixes it.
castrazozza Same issue here since the latest version. Please share solution when found. I will to.
Jan-Willem van Vaneveld - same issue
- Navigate to the system tray and right click on the MS Teams icon. Then click on 'quit' in the pop up menu.
Open up MS Teams again and it should be back to normal.2381446190 Sure this works, but it is still a workaround.
2381446190 this is what I have been doing, only get the black screen when my Win10 laptop has been in Sleep overnight. Quit and restart works fine but is annoying.
Mattel575 Same here for me. Teams goes black after a device sleep and can be brought back to normal by exiting and restarting.
castrazozza - same issue and notification box appears but is black also. Can access through web and phone as normal but reboot of system only option to make app functional. Await news of a fix.
castrazozza same here, still not working correcty. @ms please fix this.
A solution that works for me and does not require computer restart:
1. Hit `Win+R` to open a console prompt.
2. Kill all processes that have teams in their name with this command:taskkill /IM "teams*" /F
3. Launch Teams.
- This works for me. Thanks ChrisD1610.
- Thanks @CharisD1610, your solution really solves the annoying black screen for me!
IT also seems to work to find the teams in the notification area, right click and choose "quit" and then restart teams
Support Recently had this Teams screen goes black problem on my laptop - while plugged into a docking station, and in a Teams call, the screen would go black. Teams is still running but of course it's impossible to get it onto the other screen or do anything. Sometimes closing the lid worked. Other times not.
This bug has persisted for over a year. Don't you think it's time you fixed it!
castrazozza same issue
dcmax Same issue... currently reboot is only fix I've found
- Same problem here and reboot of the program doesn’t work
castrazozza same issue on Mac OS big sure.
