Forum Discussion
castrazozza
Oct 16, 2020Copper Contributor
Microsoft Teams Black screen
The app just turn black when i start it. i tried to uninstall e reinstall, clear chache, change account ecc nothing worked. I can use it via web but not from the app
A solution that works for me and does not require computer restart:
1. Hit `Win+R` to open a console prompt.
2. Kill all processes that have teams in their name with this command:taskkill /IM "teams*" /F
3. Launch Teams.
- Willjoe2442Brass ContributorClose All Processes and Restart Teams
Log out of your Teams account.
Launch the Task Manager and locate all Microsoft Teams processes running in the background.
Right-click on each process and select End task.
Close the Task Manager app and launch Teams again. Log in and check if the app window is still black.
Regards,
Will - Marcustran255Copper ContributorCan You call Christine Horton right now.
- ChrisD1610Copper Contributor
A solution that works for me and does not require computer restart:
1. Hit `Win+R` to open a console prompt.
2. Kill all processes that have teams in their name with this command:taskkill /IM "teams*" /F
3. Launch Teams.
- mortbCopper Contributor
IT also seems to work to find the teams in the notification area, right click and choose "quit" and then restart teams
- Stough-1955Copper Contributor
Support Recently had this Teams screen goes black problem on my laptop - while plugged into a docking station, and in a Teams call, the screen would go black. Teams is still running but of course it's impossible to get it onto the other screen or do anything. Sometimes closing the lid worked. Other times not.
This bug has persisted for over a year. Don't you think it's time you fixed it!
- RogerTangCopper ContributorThanks @CharisD1610, your solution really solves the annoying black screen for me!
- bvisscherCopper ContributorThis works for me. Thanks ChrisD1610.
- YEET_DOG1610Copper Contributor
castrazozza I HAVE THE EXACT SMAE PROBLEM, exept i cant still use it, as in i have a balck screen but where the x button is i can still press it and close the app... hmm
- GeroniusCopper Contributor
castrazozza same here, still not working correcty. @ms please fix this.
- robbagleyCopper Contributor
castrazozza I am having the same problem on my Surface Pro 7
. #teams #blackscreen
- 2381446190Copper ContributorNavigate to the system tray and right click on the MS Teams icon. Then click on 'quit' in the pop up menu.
Open up MS Teams again and it should be back to normal.- Mattel575Copper Contributor
2381446190 this is what I have been doing, only get the black screen when my Win10 laptop has been in Sleep overnight. Quit and restart works fine but is annoying.
- sebastianhalbigCopper Contributor
Mattel575 Same here for me. Teams goes black after a device sleep and can be brought back to normal by exiting and restarting.
- MattpragCopper Contributor
2381446190 Sure this works, but it is still a workaround.
- gregbosmaCopper Contributor
castrazozza Same problem, but quick workaround. If I go to Outlook and click a link to Join Teams Meeting, then my Teams works just fine. Then I cancel joining that meeting and go about my business.
No idea what causes the blank black screen in the first place, it happens maybe once or twice a day for me.
- UzairbaigCopper Contributor
castrazozza Same Issue here, when I turn on laptop after sleep. The Teams application screen show completely black. Waiting for Fix.
- patimagesCopper Contributor
castrazozza same issue on Mac OS big sure.