Forum Discussion

castrazozza's avatar
castrazozza
Copper Contributor
Oct 16, 2020
Solved

Microsoft Teams Black screen

The app just turn black when i start it. i tried to uninstall e reinstall, clear chache, change account ecc nothing worked. I can use it via web but not from the app
teams black screen
  • ChrisD1610's avatar
    ChrisD1610
    Mar 04, 2021

    castrazozza 

     

    A solution that works for me and does not require computer restart:
    1. Hit `Win+R` to open a console prompt.
    2. Kill all processes that have teams in their name with this command:

    taskkill /IM "teams*" /F

    3. Launch Teams.

mortb's avatar
mortb
Copper Contributor
Jun 16, 2021

ChrisD1610 

IT also seems to work to find the teams in the notification area, right click and choose "quit" and then restart teams

 

 

Stough-1955's avatar
Stough-1955
Copper Contributor
Aug 18, 2021

Support Recently had this Teams screen goes black problem on my laptop - while plugged into a docking station, and in a Teams call, the screen would go black. Teams is still running but of course it's impossible to get it onto the other screen or do anything. Sometimes closing the lid worked. Other times not. 

 

This bug has persisted for over a year. Don't you think it's time you fixed it! 

    • David_Kyle's avatar
      David_Kyle
      Copper Contributor
      Dec 20, 2023
      The article had a fix that worked for me. See "8. DELETE THE SETTINGS.JSON FILE".

      1. quit teams
      2. renamed the file to hide it from Teams.
      C:\Users\UserName\AppData\Roaming\Microsoft\Teams
      3. restart Teams
      4. put computer to sleep
      5. wake it up, problem solved

      I suspect the problem was due to my successful upgrade from Windows 10 to Windows 11.

Resources