Forum Discussion

Copper Contributor

Oct 16, 2020

Solved

Microsoft Teams Black screen

The app just turn black when i start it. i tried to uninstall e reinstall, clear chache, change account ecc nothing worked. I can use it via web but not from the app

teams black screen

ChrisD1610
Mar 04, 2021
castrazozza

A solution that works for me and does not require computer restart:
1. Hit `Win+R` to open a console prompt.
2. Kill all processes that have teams in their name with this command:
taskkill /IM "teams*" /F
3. Launch Teams.

ChrisD1610

Copper Contributor

Mar 04, 2021

castrazozza

A solution that works for me and does not require computer restart:
1. Hit `Win+R` to open a console prompt.
2. Kill all processes that have teams in their name with this command:

taskkill /IM "teams*" /F

3. Launch Teams.

mortb

Copper Contributor

Jun 16, 2021

ChrisD1610

IT also seems to work to find the teams in the notification area, right click and choose "quit" and then restart teams

Stough-1955
Copper Contributor
Aug 18, 2021
Support Recently had this Teams screen goes black problem on my laptop - while plugged into a docking station, and in a Teams call, the screen would go black. Teams is still running but of course it's impossible to get it onto the other screen or do anything. Sometimes closing the lid worked. Other times not.

This bug has persisted for over a year. Don't you think it's time you fixed it!
- ddaanniieell
  Microsoft
  Nov 30, 2021
  Good place to start - https://www.technipages.com/fix-microsoft-teams-black-screen-issues
  - David_Kyle
    Copper Contributor
    Dec 20, 2023
    The article had a fix that worked for me. See "8. DELETE THE SETTINGS.JSON FILE".
    
    1. quit teams
    2. renamed the file to hide it from Teams.
    C:\Users\UserName\AppData\Roaming\Microsoft\Teams
    3. restart Teams
    4. put computer to sleep
    5. wake it up, problem solved
    
    I suspect the problem was due to my successful upgrade from Windows 10 to Windows 11.