Forum Discussion
Microsoft Team channel with Call queue
Rajdeepz50 No. from the call queue settings you can turn on the below feature in the screenshot. this will allow all the agents to control whether they need to receive calls or not from the call queue.
the agent from his teams app can opt in or opt out using the calls settings as per the screenshot i shared with you before
elieelkarkafi cool ! One last thing when you said if I enable that option for user to be able to ,user will be able to turn off the call receiving from the CQ as your screenshot. So do I need to add user on authorised user on the call queue ? That's what you are saying? If no then what is authorised user option on the CQ?
Rajdeepz50 No. from the call queue settings you can turn on the below feature in the screenshot. this will allow all the agents to control whether they need to receive calls or not from the call queue.
the agent from his teams app can opt in or opt out using the calls settings as per the screenshot i shared with you before