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Microsoft Team channel with Call queue
Hello Folks, I just tested a voice enabled teams channel and got some doubt on it . I hope you will be able to help me. Call flow : PSTN > AA > CQ > Channel > Member of the channel. 1.we ...
Rajdeepz50 No. from the call queue settings you can turn on the below feature in the screenshot. this will allow all the agents to control whether they need to receive calls or not from the call queue.
the agent from his teams app can opt in or opt out using the calls settings as per the screenshot i shared with you before
Rajdeepz50 to answer your questions as below
- When you choose to call a team's channel in your call queue you can't control the order of the agents using the serial routing and same if you choose a group
- You can't control the order of the agents in teams channel or group. for my experience the order will be the same as it look like in Azure AD
- the owner of the team's channel can't control anything related to call queue. the owner of a channel is only allowed to control the channel itself.
- the owner needs to be added as a member of the channel and he can turn off the call receiving option from his teams app.
- if your using the channel team and group, you can't control but if you add users than you can control the order of your users.
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