Forum Discussion
Solved
Microsoft 365 Business Voice with phone system and calling plan issue
Greetings,
I am trying to set up a trial of MSFT 365 Business Voice for my company. Currently we are using 8x8 for PSTN calls but we want to switch to a MSFT only environment. Our tenant is located in the US, but one of our offices is located in Croatia.
I got the trial licenses for Business Voice, Phone System and Domestic Calling plan. I've got a phone number assigned to one user successfully, also assigned him one of each of the trial licenses: Business Voice trial, Phone System Trial and Domestic Calling Plan trial.
After doing all that, the user is still unreachable by phone from a regular 8x8 number which is located in the US. The user with the phone number is not reachable ("Couldn't complete the call, check you are using the correct number format...") from any phone number nor is he able to make any calls to anyone.
If I do a regular Teams call to the number, the user can receive it. Our goal is to make the number reachable from any phone system, not just from Teams. I believe what we want is PSTN capability for the number, but do correct me if I am wrong.
What else do I need to set up for the phone system to start working like intended?
- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, Chris
11 Replies
- Hi NSimpraga,
Has this user ever been configured for 8x8 and direct routing previously in the past? If so they probably have an online voice routing policy assigned when it was set up
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
You will want to remove any of the old configuration on that particular user. Can you confirm that has been done? This may be causing the issue
Let me know
Best, Chris NSimpraga Hi,
Just to make you aware that Calling Plans are not available in Croatia. E.g. You cannot use Microsoft to provide a Croatian number so before you continue, you may want to bear that in mind.
The alternative is Direct Routing where you use your own SIP Trunk with a Session Border Controller. That then allows you to use your existing Croatian numbers to deliver calls into Teams.Another alternative is to use a hosted provider, not Microsoft who can host the SBC and SIP Trunks for you.
Aside from that, what you have done below seems correct. Does the user have the Calls tab and see a number pad? Does the telephone number of what you're calling appear on that number pad?
Regards
I am aware that MSFT can't provide CRO numbers to us, that is why I selected US as our location since our tenant's location is USA. Our main office is also located in the US.
The first user I mentioned got a US phone number assigned correctly which I mentioned already. I am just confused as to why it is not reachable from regular US phone numbers.
Regarding 8x8, it is not in any way associated with this phone number. This phone number was provisioned directly from the Teams admin center via the Order method.- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, Chris
