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Microsoft 365 Business Voice with phone system and calling plan issue
Greetings, I am trying to set up a trial of MSFT 365 Business Voice for my company. Currently we are using 8x8 for PSTN calls but we want to switch to a MSFT only environment. Our tenant is locat...
- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, Chris
Hi NSimpraga,
Has this user ever been configured for 8x8 and direct routing previously in the past? If so they probably have an online voice routing policy assigned when it was set up
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
You will want to remove any of the old configuration on that particular user. Can you confirm that has been done? This may be causing the issue
Let me know
Best, Chris
Has this user ever been configured for 8x8 and direct routing previously in the past? If so they probably have an online voice routing policy assigned when it was set up
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
You will want to remove any of the old configuration on that particular user. Can you confirm that has been done? This may be causing the issue
Let me know
Best, Chris