Forum Discussion
Microsoft 365 Business Voice with phone system and calling plan issue
- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, Chris
NSimpraga Hi,
Just to make you aware that Calling Plans are not available in Croatia. E.g. You cannot use Microsoft to provide a Croatian number so before you continue, you may want to bear that in mind.
The alternative is Direct Routing where you use your own SIP Trunk with a Session Border Controller. That then allows you to use your existing Croatian numbers to deliver calls into Teams.
Another alternative is to use a hosted provider, not Microsoft who can host the SBC and SIP Trunks for you.
Aside from that, what you have done below seems correct. Does the user have the Calls tab and see a number pad? Does the telephone number of what you're calling appear on that number pad?
Regards
I am aware that MSFT can't provide CRO numbers to us, that is why I selected US as our location since our tenant's location is USA. Our main office is also located in the US.
The first user I mentioned got a US phone number assigned correctly which I mentioned already. I am just confused as to why it is not reachable from regular US phone numbers.
Regarding 8x8, it is not in any way associated with this phone number. This phone number was provisioned directly from the Teams admin center via the Order method.- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, ChrisHm so the Usage Location property of the user in Azure AD is set to Croatia, but the Location field in the Teams admin center is set to a US location. Screenshot below, the first number is the user we are talking about.
Do you want to say that the Usage Location property from AAD has to be set to USA also?
