Forum Discussion
Microsoft 365 Business Voice with phone system and calling plan issue
- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, Chris
I am aware that MSFT can't provide CRO numbers to us, that is why I selected US as our location since our tenant's location is USA. Our main office is also located in the US.
The first user I mentioned got a US phone number assigned correctly which I mentioned already. I am just confused as to why it is not reachable from regular US phone numbers.
Regarding 8x8, it is not in any way associated with this phone number. This phone number was provisioned directly from the Teams admin center via the Order method.
Best, Chris
Hm so the Usage Location property of the user in Azure AD is set to Croatia, but the Location field in the Teams admin center is set to a US location. Screenshot below, the first number is the user we are talking about.
Do you want to say that the Usage Location property from AAD has to be set to USA also?
- I think it would be worth setting up a completely new user with a usage location in the US, emergency address of the US and assigning them the number and see if it works.
Croatia is not in calling plans currently - usage location is linked to what services work. I don't know whether this will resolve it, it's just a hunch and worth trying out
Let me know how you get on
Best, ChrisChrisHoardMVP Just got off from the first successful call! 🙂 Usage Location was the issue, it has to be set to United States in order to work. Thanks so much!