Forum Discussion
Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681
Dear all
Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working.
Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before.
User is fully enabled for Teams Telephony.
Does someone else mentioned this issue and found a solution to make it work again?
Best Regards,
- Since today, it also works on my environment for regular Teams client. With new Teams Client (public preview) it never worked and still does not work. Hope this issue with regular Teams client triggers fixing new Teams Client (public preview) as well before it become general available.
35 Replies
- Same issue here, really a pain since this happened.
- Same for me and my users
- We expierence the same issue. Even making calls to a SIP Adress is not possible since Teams 1.6.00.18681
I opened a ticket with Microsoft Support. I advise everyone doing the same, so Microsoft will take this issue seriously. Click2Call is a main function within Outlook/Teams.- my case has TrackingID #2307311420000604
Hi! We expierence the same issue, any news on that, we tried everything... eg. rolling back to older version... I guess it also has something to do with the office version...
Any News on that issue?
