Forum Discussion

Copper Contributor

Jul 07, 2020

Solved

Lost access to Files in Teams

We can no longer access any of our files in the free version of teams. When we try to navigate to the "files" tab in any of our channels, we receive the following message: The specified list is...

Administrator

files

microsoft teams

HenryPhillipsNimbitech
Jul 09, 2020
Hi rpkin ,

The problem with the free version is that a lot of the behind the scenes stuff is hidden away and there is no way of easily accessing or changing these areas. So when we talk about files in Teams in the context of a Channel we are talking about SharePoint Online and when we are talking about files personal to that of a user or in the Chat area we are looking to OneDrive for Business (technically SharePoint still).

Now issues aside in the non free version, each of these behind the scenes elements such as:

M365 Group

Exchange Mailboxes

SharePoint Online

OneDrive for Business

Are all accessible independently which makes troubleshooting far easier but which also leads me to probably suggesting you raise a support case as we are talking about areas of the free version that Microsoft have purposefully obfuscated.

I did manage to find a hacky way of getting to the underlying SharePoint site behind a free Teams Team, but as for Mike_Santee he was only able to get so far and probably due to the same reason it is not working via Teams.

Whereas when I was able to, I did not face an issue.

So I would raise a case with Microsoft if possible as 1. This seems to not be just impacting 1 person and 2 there is not a lot you can do in the free version.

I suppose one thing I did think of the other day, is if there is some sort of credential conflict. So do you also have other accounts that you use to access other M365 tenants/services? If so, could you go into an in private browser session or incognito and go to Teams.Microsoft.com as your pure free Teams account and see if you have any better luck?

If you want to private message me and are willing to do so I wouldn't mind having a screen share with yourself to see what we can find out if the Microsoft support route doesn't get you anywhere.

Thanks

Henry

HenryPhillipsNimbitech

Bronze Contributor

Jul 09, 2020

Hi rpkin ,

The problem with the free version is that a lot of the behind the scenes stuff is hidden away and there is no way of easily accessing or changing these areas. So when we talk about files in Teams in the context of a Channel we are talking about SharePoint Online and when we are talking about files personal to that of a user or in the Chat area we are looking to OneDrive for Business (technically SharePoint still).

Now issues aside in the non free version, each of these behind the scenes elements such as:

M365 Group

Exchange Mailboxes

SharePoint Online

OneDrive for Business

Are all accessible independently which makes troubleshooting far easier but which also leads me to probably suggesting you raise a support case as we are talking about areas of the free version that Microsoft have purposefully obfuscated.

I did manage to find a hacky way of getting to the underlying SharePoint site behind a free Teams Team, but as for Mike_Santee he was only able to get so far and probably due to the same reason it is not working via Teams.

Whereas when I was able to, I did not face an issue.

So I would raise a case with Microsoft if possible as 1. This seems to not be just impacting 1 person and 2 there is not a lot you can do in the free version.

I suppose one thing I did think of the other day, is if there is some sort of credential conflict. So do you also have other accounts that you use to access other M365 tenants/services? If so, could you go into an in private browser session or incognito and go to Teams.Microsoft.com as your pure free Teams account and see if you have any better luck?

If you want to private message me and are willing to do so I wouldn't mind having a screen share with yourself to see what we can find out if the Microsoft support route doesn't get you anywhere.

Thanks

Henry

rpkin

Copper Contributor

Jul 09, 2020

HenryPhillipsNimbitech

Thanks for the reply. I tried to raise a ticket with MS Support but was directed here instead (since we're using the free version and they aren't providing support).

I was able to do some more digging and found how to access the sharepoint site that is serving our free Teams accounts. When I attempt to access it I get an error stating that the domain's "server IP address could not be found."

After cross referencing that result on the Sharepoint "self-help" community I found this post: https://techcommunity.microsoft.com/t5/sharepoint/sharepoint-problems-with-opening-mistakes/m-p/1027206 in which ChrisWebbTech mentions that the "Sharepoint tenet or something" was likely deleted. His recommendation was also to contact support. I have raised this with our 3rd party support consultant hoping they can help push this through MS Support past the barrier I hit.

I will update if I get any results. I'm all ears if you have any other suggestions.

HenrikEdvall
Copper Contributor
Mar 16, 2021
rpkin
@HenryPhillipsNimbitech

Hello, I have the same issue as rpkin all files are in listed as "The specified list might have been deleted or you might not have permission to view it. Contact the site owner for more information."

It seem we cannot access the files, neither me or my friend who are sharing the files.
Please let me know if this is a temporary issues or there is a solution how to retrieve the files or access to the files.