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Launch Url on Incoming Call
We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
Carlojf Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.
Teams Admin Center --> Voice --> Calling Policies
Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA.
There 3rd party applications like Luware Nimbus Assistant which can provide a similar features
https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant
This does appear to be working, however there are two things that could be more beneficial for those of us supporting internal users.
1. As someone else mentioned, opening the page as the call is ringing rather than only after you answer.
2. Provide the same functionality on non-PSTN calls. This function, as-is, won't launch a web page when we have calls coming from inside the organization but those are the only people our Service Desk support.
