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Launch Url on Incoming Call
We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
Carlojf Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.
Teams Admin Center --> Voice --> Calling Policies
Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA.
There 3rd party applications like Luware Nimbus Assistant which can provide a similar features
https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant
Carlojf Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.
Teams Admin Center --> Voice --> Calling Policies
Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA.
There 3rd party applications like Luware Nimbus Assistant which can provide a similar features
https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant
This is working for me, but lacking one essential feature -> should be configurable to open the website while phone is ringing, so that you can answer the call and greet the caller personally.
Opening the website after the call is accepted is too late for that.
Opening the website after the call is accepted is too late for that.
