Forum Discussion
Carlojf
Jun 17, 2020Copper Contributor
Launch Url on Incoming Call
We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
- Jul 28, 2022
Carlojf Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.
Teams Admin Center --> Voice --> Calling Policies
Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA.
There 3rd party applications like Luware Nimbus Assistant which can provide a similar features
https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant
rachelgomez161999
Iron Contributor
Click your profile picture then click Settings. Click the Phone tab. Make sure to enable Launch an external app or a URL for incoming calls
Regards,
Rachel Gomez
Regards,
Rachel Gomez
Balaji NJL
Dec 08, 2022Copper Contributor
Thank you, that worked.