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Carlojf's avatar
Carlojf
Copper Contributor
Jun 17, 2020
Solved

Launch Url on Incoming Call

We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? https://www.google.com/url?sa=t&rct=j&q=&esrc=s&sour...
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  • RobertW84's avatar
    RobertW84
    Jul 28, 2022

    Carlojf  Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.

     

     

    Teams Admin Center --> Voice --> Calling Policies

     

    Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA. 

     

     

    There 3rd party applications like Luware Nimbus Assistant which can provide a similar features

     

    https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant

rachelgomez161999's avatar
rachelgomez161999
Iron Contributor
Dec 08, 2022
Click your profile picture then click Settings. Click the Phone tab. Make sure to enable Launch an external app or a URL for incoming calls
Regards,
Rachel Gomez
  • RvanPoelgeest's avatar
    RvanPoelgeest
    Copper Contributor
    May 02, 2024

    Hi,

    this option is no longer listed when using the new teams client. I think that because of that the launch is not working either 😞

     

    Just tested with the old client and there I got the specified URL in the browser. In the new client nothing happens.

     

    Anyone got this working with the new teams client? Any help would be greatly appreciated

     

    Regards,

    Robert van Poelgeest

  • Balaji NJL's avatar
    Balaji NJL
    Copper Contributor
    Dec 08, 2022
    Thank you, that worked.

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