Forum Discussion
Carlojf
Jun 17, 2020Copper Contributor
Launch Url on Incoming Call
We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
- Jul 28, 2022
Carlojf Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.
Teams Admin Center --> Voice --> Calling Policies
Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA.
There 3rd party applications like Luware Nimbus Assistant which can provide a similar features
https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant
rachelgomez161999
Dec 08, 2022Iron Contributor
Click your profile picture then click Settings. Click the Phone tab. Make sure to enable Launch an external app or a URL for incoming calls
Regards,
Rachel Gomez
Regards,
Rachel Gomez
- RvanPoelgeestMay 02, 2024Copper Contributor
Hi,
this option is no longer listed when using the new teams client. I think that because of that the launch is not working either 😞
Just tested with the old client and there I got the specified URL in the browser. In the new client nothing happens.
Anyone got this working with the new teams client? Any help would be greatly appreciated
Regards,
Robert van Poelgeest
- Balaji NJLDec 08, 2022Copper ContributorThank you, that worked.