Forum Discussion

Carlojf's avatar
Carlojf
Copper Contributor
Jun 17, 2020

Launch Url on Incoming Call

We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
Calling
developer
How-to
Tips & Tricks
  • RobertW84's avatar
    RobertW84
    Jul 28, 2022

    Carlojf  Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.

     

     

    Teams Admin Center --> Voice --> Calling Policies

     

    Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA. 

     

     

    There 3rd party applications like Luware Nimbus Assistant which can provide a similar features

     

    https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant

GaryHerbstman's avatar
GaryHerbstman
Brass Contributor
Aug 04, 2022
I also tried setting this option. No love. Seems not to function yet. Could not find any Microsoft info on it.
  • RobertW84's avatar
    RobertW84
    Copper Contributor
    Oct 04, 2022

    GA November 2022!

     

    Microsoft Teams: Browser screen pop for incoming PSTN calls

    Admins can enable policy so that on acceptance of a PSTN call, an automatic browser launch can happen alongside Teams, displaying relevant information (CRM data, case data, etc.) to the user.

    • Feature ID: 98054
    • Added to roadmap: 10/3/2022
    • Last modified: 10/3/2022
    • Product(s): Microsoft Teams
    • Cloud instance(s): Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD
    • Platform(s): Desktop
    • Release phase(s): General Availability

Resources