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Carlojf's avatar
Carlojf
Copper Contributor
Jun 17, 2020

Launch Url on Incoming Call

We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
Calling
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  • RobertW84's avatar
    RobertW84
    Jul 28, 2022

    Carlojf  Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.

     

     

    Teams Admin Center --> Voice --> Calling Policies

     

    Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA. 

     

     

    There 3rd party applications like Luware Nimbus Assistant which can provide a similar features

     

    https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant

RobertW84's avatar
RobertW84
Copper Contributor
Jul 28, 2022

Carlojf  Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.

 

 

Teams Admin Center --> Voice --> Calling Policies

 

Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA. 

 

 

There 3rd party applications like Luware Nimbus Assistant which can provide a similar features

 

https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant

    • GaryHerbstman's avatar
      GaryHerbstman
      Brass Contributor
      Aug 04, 2022
      I also tried setting this option. No love. Seems not to function yet. Could not find any Microsoft info on it.
      • RobertW84's avatar
        RobertW84
        Copper Contributor
        Oct 04, 2022

        GA November 2022!

         

        Microsoft Teams: Browser screen pop for incoming PSTN calls

        Admins can enable policy so that on acceptance of a PSTN call, an automatic browser launch can happen alongside Teams, displaying relevant information (CRM data, case data, etc.) to the user.

        • Feature ID: 98054
        • Added to roadmap: 10/3/2022
        • Last modified: 10/3/2022
        • Product(s): Microsoft Teams
        • Cloud instance(s): Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD
        • Platform(s): Desktop
        • Release phase(s): General Availability
  • Christianluebeck's avatar
    Christianluebeck
    Copper Contributor
    Jan 31, 2023
    This is working for me, but lacking one essential feature -> should be configurable to open the website while phone is ringing, so that you can answer the call and greet the caller personally.
    Opening the website after the call is accepted is too late for that.

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