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Carlojf's avatar
Carlojf
Copper Contributor
Jun 17, 2020

Launch Url on Incoming Call

We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
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  • RobertW84's avatar
    RobertW84
    Jul 28, 2022

    Carlojf  Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.

     

     

    Teams Admin Center --> Voice --> Calling Policies

     

    Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA. 

     

     

    There 3rd party applications like Luware Nimbus Assistant which can provide a similar features

     

    https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant

sjackson0109's avatar
sjackson0109
Copper Contributor
Jan 10, 2022
I've used this TeamsWizard plugin; it's a system tray app.
MSI package, can use your own CMD file and a folder of WAV files, to play different sounds based on the caller. Can also launch a URL given a call to a matching number is answered (intercom with a webcam?)...

great solution... I even packaged my own MST to automate things further.
  • ReidTattersall's avatar
    ReidTattersall
    Copper Contributor
    Jan 10, 2022

    sjackson0109 we're looking for an org-wide solution that works on Windows and Mac. Seems like this should be a first-party option from MS.

    • Agrimgrover's avatar
      Agrimgrover
      Copper Contributor
      Jun 22, 2022
      I also have similar problem

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