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Carlojf's avatar
Carlojf
Copper Contributor
Jun 17, 2020

Launch Url on Incoming Call

We are looking to have Microsoft teams search our CRM when a customer calls in. Ringcentral does this, is there a way to customize this in teams? Launch an Application or URL on an Incoming Call Usi...
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  • RobertW84's avatar
    RobertW84
    Jul 28, 2022

    Carlojf  Agrimgrover ReidTattersall this feature showed up in Teams Admin Center today, looks like its still in preview and I haven´t tested it yet but I think this is what you looking for.

     

     

    Teams Admin Center --> Voice --> Calling Policies

     

    Edit: I testet the feature and I doesn´t work. PS shows that it is actually not GA. 

     

     

    There 3rd party applications like Luware Nimbus Assistant which can provide a similar features

     

    https://help.luware.com/nimbus/latest/usage-of-nimbus/assistant

ReidTattersall's avatar
ReidTattersall
Copper Contributor
Dec 19, 2021

Any progress on this? We had this with our old phone system (Fonality) but lost it when we switched to Teams. We want to launch a URL (the URL is to our server as we have our own web application) with the phone number as a parameter so the receiving phone call participant has the customer's information displayed to them. Teams Wizard is only for Windows and not a first-party solution.

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