Forum Discussion
Issue setting up Teams free version
Hello,
we are trying to set up the free version of MS Teams for communication between an external service provider and us (internal IT department).
When we try to set up teams, we always get the message that Teams have already been set up for our company. This also happens with the newly created Microsoft account.
But that can't be the case, because we are still using Office 2013 and don't have an active Office subscription.
Is it still possible to set this up with a business email? Or is recognized by our domain, that someone is using Teams without knowledge of the IT department?
Thanks for your help in advance.
- Hi ZIM_IT
It is possible that someone signed up to a trial previously at some point in time and added your domain to the account. This could have been for testing and evaluation of the service. It is a very common issue to have especially where previous admins have evaluated and left the business - at least here in the UK.
If you don’t have access to it, you would need to contact Microsoft support in the country you are in. You can do this by phone, or online. You will need to confirm and prove that you own the domain and Microsoft should remove it from the old account so you can use it in the new one.
Hope that answers your question
Best, Chris
3 Replies
- Hi ZIM_IT
It is possible that someone signed up to a trial previously at some point in time and added your domain to the account. This could have been for testing and evaluation of the service. It is a very common issue to have especially where previous admins have evaluated and left the business - at least here in the UK.
If you don’t have access to it, you would need to contact Microsoft support in the country you are in. You can do this by phone, or online. You will need to confirm and prove that you own the domain and Microsoft should remove it from the old account so you can use it in the new one.
Hope that answers your question
Best, Christhanks for the fast response!
I will try that.
Would you recommend the general Microsoft support or the special support for Office 365?
Regards Jonas
- Here we go
https://docs.microsoft.com/en-us/office365/admin/contact-support-for-business-products?view=o365-worldwide&tabs=phone
Or barring that, https://support.microsoft.com/en-gb/contactus/
Phone is usually best. Once through state that the domain you want to use is in another Office 365 account which has been used previously for testing and that you need to remove that in order to use it for your real tenant.
Best, Chris
Best, Chris
