Issue finding missing recording Diag: Missing Recording

I have a user that can not find her recording. Ran the Diag: Missing Recording and it generated a link. That was exciting, but after following all the steps and opening the link provided by the search, the link did nothing. It does not start downloading and just sits on a blank page. Any thoughts on what is going on or is this a wait it out and it will start eventually? The recording should be about 3 hours long.