Forum Discussion
Is there a way to get profile pictures to show up in chats and posts
Hi mugshotmike,
in Microsoft Teams, profile pictures should automatically appear in chats and posts. If they are not showing up, try the following steps:
1) Check if the pictures are showing using Microsoft Teams on the Web (https://teams.microsoft.com/)
2) Clear the Microsoft Teams Desktop App cache:
a) Classic Teams has a caching scheme that's designed for capacity and performance optimization. The Teams service caches general user information for up to three days. The Teams client also caches general user information locally. Some data, such as display name and telephone number, can be cached for up to 28 days in the client. Profile photos can be cached for up to 60 days.
User information isn't updated in Classic Teams - Microsoft Teams | Microsoft Learn
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key + R
In the Run dialog box, enter the following path, and then select OK:
%appdata%\Microsoft\Teams
- Delete all files and folders in the directory.
Restart Teams.
b) New Teams:
Method 1: Reset the app
- Type settings in the search box, and then select the Settings app from the results.
- Select Apps > Installed apps, and then type Microsoft Teams in the search box.
- Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
- In the Reset section, select Reset.
- Restart Teams.
Method 2: Delete the files
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key + R
In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Delete all files and folders in the directory.
Restart Teams.
Thanks for responding. For #1 above, I tried it on the web version and it works as desired, showing the pictures as desired. For #2a, I deleted the cache and restarted teams (actually I did this several times, but the cache was already cleared) and the pictures don't appear, just the circles with initials. I believe I am working on the classic version of teams. In checking the version it doesn't say whether classic or new, but here is what it says: You have Microsoft Teams version 23335.232.2637.4844.
You've got the latest version. It was last updated on 2/13/2024.
The client version is 49/24010419128.
Any more ideas?
Hi mugshotmike,
it looks like the Desktop version is causing the issue.
Can you switch to a new Microsoft Teams and let me know if the same issue exist?
- As I understand it, if I change to New Teams (and I have a little switch that will supposedly allow me to do that) it will not let me go back. I'm averse to doing that right at this moment, though it looks like it will happen automatically in March. I guess I'll have to wait until then. Thanks for your help, though.
Hi mugshotmike,
thanks for the Update.
If you change to New Microsoft Teams, you will still have the ability to change back to classic Teams (at least until 31. March 2024 when all classic Microsoft Teams users will be automatically changed to the New Teams).
I recommend you to test if this issue is connected with the use of classic Microsoft Teams client and the new Microsoft Teams.
You can simply switch back to classic Microsoft Teams by clicking on the Windows start button > by searching for teams > clicking on the Microsoft Teams classic.